ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. This is proactive rather than reactive, and it’s intelligent versus current less-intelligent practices.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. Is topic modeling supervised machine learning (ML)?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This also ensures streamlined processes and improved customer experiences.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Challenges in Standard Text Analytics Practices Clearly, text analytics is a powerful tool that can transform customer feedback data into action plans that benefit the business. Harvesting Rich Data : With this tool, you get more than just numbers; you get stories.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83